Refund policy

Digital Products Refund Policy

Due to the nature of digital products, all sales are final. Better Convos LLC does not offer refunds, returns, or exchanges for any digital products that have been successfully delivered or accessed. This includes, but is not limited to, digital downloads, PDF files, online content, and any other materials delivered electronically.

By completing a purchase, you acknowledge and agree that once the product has been delivered or access has been granted, you waive any right to a refund. It is your responsibility to review product details carefully before making a purchase.

If you experience any issues with accessing or receiving your digital product, please contact us, and we will make reasonable efforts to assist in ensuring proper delivery.

For physical products, we offer a 30-day return period that is subject to approval. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@betterconvos.com. Please note that returns will need to be sent to the following address: 2591 Dallas Parkway, Suite 300 PMB144
Frisco, TX 75034. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@betterconvos.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@betterconvos.com.